Customer Care Course 

In today's ever competitive market place the need for a positive Customer Care Policy and attitude must be adopted by all Company's and the Staff in order to secure sales and increase profit. This not only applies in a retail environment but also applies to all areas of business.

Within the The Retail & Service Industries the practice of customer care is at its cutting edge.

This Training Course is an informative remedial course which gives the candidate basic training, insight and knowledge into positive Customer Care and consists of the following modules:

  What is Customer Care?   Who is The Customer 

The Importance of Customer Care

Dealing with Aggression  Positive ways of handling Complaints

  The Ownership of  Problems 

Service with a Smile Body Language Positive Communication

Telephone Answering Procedures & Techniques

Course Duration

1 day (8 hours tuition)


 On successful completion of the above course the Sudent is presented with a Certificate of Achievement in Customer Care:

This course is certificated and solely instigated by Apex Training Services UK

Beneficial Candidates

Clients whose business practises involves interacting with the Public

Class Size: 2 - 10

Cost : Dependant on Class size: Price on Application

If you require a more practical  professional approach to your security training requirements delivered by trainers who are occupationally experienced  in the subjects they teach and deliver then contact 

Apex Training Services on -: